Refund & Cancellation Policy
Read Expenu’s Refund & Cancellation Policy covering subscription cancellations, refund eligibility, failed payments, renewals, chargebacks, promotional plans, and account cancellation.
Refund & Cancellation Policy — Expenu
Effective Date: September 29, 2026
Last Updated: September 29, 2026
This Refund & Cancellation Policy explains how subscription cancellations, refund requests, payment reversals, and related matters are handled for Expenu.
Expenu is operated by:
9VN Communication Pvt Ltd
SCR 201, 3rd Floor, 150 Meters from Venus Inn Restaurant, Towards Mausima Flyover, Bapuji Nagar, Bhubaneswar, Odisha 751009, India
Email: [email protected]
Phone: +91 7894666662
Website: https://expenu.com
This Policy should be read together with Expenu’s Terms & Conditions, Subscription & Billing Policy, and Privacy Policy.
1. Scope
This Policy applies to paid subscriptions, plans, add-ons, and other paid services offered through Expenu.
It explains:
How to cancel a subscription
When cancellation takes effect
How refund requests are handled
When refunds may be available
How failed payments and duplicate payments are handled
How promotional purchases are treated
What happens after cancellation
2. Cancellation
You may cancel your Expenu subscription through the cancellation functionality provided in your account, where available.
If self-service cancellation is unavailable, you may contact:
Cancellation requests should include the account email address and relevant subscription or transaction information.
3. Effect of Cancellation
Unless otherwise stated, cancelling a subscription generally stops the subscription from automatically renewing.
Cancellation does not necessarily terminate access immediately.
Where applicable, you may continue to access the paid features until the end of the current paid billing period.
After the paid period ends, the account may move to an available free plan or another applicable account state.
4. No Automatic Refund on Cancellation
Cancelling a subscription does not automatically create a refund for the unused portion of the current billing period.
For example, if you purchase a monthly subscription and cancel halfway through the month, the remaining unused days are not automatically refundable unless:
The applicable plan explicitly provides a refund;
Expenu approves a refund request;
A payment or billing error occurred; or
A refund is required by applicable law.
5. Refund Eligibility
Refunds may be considered in circumstances including:
Duplicate charges
Incorrect charges caused by a billing error
Unauthorized transactions reported promptly
Technical or service issues that materially prevented paid service access, where appropriate
Other circumstances specifically stated in an applicable promotional or subscription offer
Situations where a refund is required by applicable law
Refund eligibility is determined based on the circumstances of the transaction and applicable legal requirements.
6. Non-Refundable Situations
Unless applicable law requires otherwise, refunds generally will not be provided solely because:
You did not use the service
You forgot to cancel before renewal
You changed your mind after purchasing
You no longer need the service
You purchased a plan accidentally but the service was made available
You did not use all included features or limits
You cancelled partway through a billing period
This section does not exclude any mandatory statutory consumer rights.
7. Refund Request
To request a refund, contact:
Please provide:
Account email address
Name associated with the account
Transaction ID or payment reference, if available
Subscription/plan name
Date of payment
Reason for the refund request
We may request additional information to verify the transaction and determine eligibility.
8. Refund Review
Refund requests may be reviewed based on:
The subscription purchased
Date of purchase
Billing period
Payment status
Account status
Usage of the service
Reason for the request
Promotional terms
Applicable payment-provider rules
Applicable law
Submitting a refund request does not guarantee that a refund will be approved.
9. Approved Refunds
If a refund is approved, Expenu will generally process the refund through the original payment method where technically possible.
The actual time for the funds to appear in your account may depend on:
Payment provider
Bank
Card network
UPI provider
Financial institution
Currency conversion
Other payment-processing factors
Expenu cannot guarantee the exact processing time controlled by a third-party financial institution.
10. Partial Refunds
Where appropriate and legally permitted, Expenu may provide a partial refund rather than a full refund.
A partial refund may be considered based on:
The nature of the billing issue
Service availability
Subscription period
Duplicate or incorrect billing
Other relevant circumstances
11. Duplicate Payments
If you believe you were charged more than once for the same subscription or transaction, contact:
After verification, an incorrectly duplicated charge may be refunded where appropriate.
12. Failed Payments
A failed payment does not automatically constitute a cancellation.
Depending on the subscription and billing system, Expenu may:
Retry the payment
Notify you about the failed payment
Allow you to update the payment method
Restrict premium features
Suspend the subscription
Move the account to another applicable state
You remain responsible for legitimate outstanding subscription charges.
13. Payment Reversals and Chargebacks
If a payment is reversed by your bank, card provider, payment provider, or financial institution, Expenu may investigate the transaction.
If you believe a payment was incorrect, we encourage you to contact Expenu first at [email protected] so that the issue can be reviewed.
Expenu may restrict the relevant subscription while a disputed payment or chargeback is being investigated.
Nothing in this section limits rights available under applicable law or payment-network rules.
14. Promotional and Discounted Purchases
Promotional subscriptions may have separate refund or cancellation terms.
Examples include:
Discounted plans
Introductory pricing
Promotional codes
Limited-time offers
Campaign pricing
Special customer offers
The specific terms presented when the promotional purchase is made will apply where applicable.
A promotional discount does not automatically create a separate refund entitlement.
15. Free Trials
Where Expenu provides a free trial, the applicable trial terms will be presented during signup.
Cancelling a trial may prevent conversion to a paid subscription where automatic conversion applies.
If a trial does not require payment information and does not automatically convert into a paid subscription, no refund is applicable to the free trial itself.
16. Subscription Renewal
If you do not cancel an automatically renewing subscription before its renewal date, the subscription may renew and the applicable renewal charge may be processed.
A refund will not necessarily be available simply because you forgot to cancel.
If you believe an automatic renewal occurred incorrectly or contrary to the terms presented to you, contact support promptly.
17. Upgrades
If you upgrade your subscription, the applicable billing treatment will be displayed during the upgrade process.
Once an upgrade has been successfully processed, the upgrade amount is generally not refundable solely because you later decide that you do not require the additional features.
Billing errors and legally required refunds remain subject to review.
18. Downgrades
A downgrade generally affects future subscription entitlements rather than creating an automatic refund for the unused portion of the current subscription period.
Any specific billing adjustment shown during the downgrade process will apply to that transaction.
19. Add-ons
Refund and cancellation treatment for add-ons may differ from the primary subscription.
Where an add-on has separate terms, those terms will apply.
If no separate terms are provided, this Policy will generally apply.
20. Taxes
Where a refund is approved, applicable tax treatment may depend on:
The original invoice
Applicable GST or other taxes
Tax regulations
The payment provider
Whether a tax invoice has already been issued
Expenu may issue a revised invoice, credit note, or other appropriate billing document where required.
21. Business and Workspace Subscriptions
For Family or Office workspaces, the person who purchases or controls the subscription may be responsible for managing cancellation and billing.
Cancellation of a workspace subscription may affect:
Workspace members
Premium features
Workspace limits
Collaboration features
Other subscription-based functionality
Workspace owners and administrators are responsible for communicating relevant subscription changes to workspace members.
22. Account Data After Cancellation
Cancellation does not necessarily result in immediate deletion of your account or financial data.
Your data may remain subject to:
Expenu’s Privacy Policy
Data retention requirements
Backup retention
Legal obligations
Security requirements
Account deletion procedures
If you want your account and associated data deleted, you may submit a deletion request where the applicable functionality is available.
23. Refund Does Not Automatically Mean Account Deletion
Receiving a refund does not automatically mean that your Expenu account or data will be deleted.
Account deletion is a separate process and is governed by the applicable account and data-deletion procedures.
24. Fraudulent or Unauthorized Transactions
If you believe a transaction was unauthorized, contact Expenu as soon as possible at:
You should also contact your bank, card issuer, or payment provider where appropriate.
Expenu may investigate the transaction and may request information necessary to verify the account and payment.
25. Service Problems
If you experience a technical problem that prevents you from using a paid feature, please contact support.
We may investigate:
Account configuration
Subscription status
Entitlements
Payment status
Service availability
Technical errors
Where appropriate, Expenu may restore access, extend service time, or consider another reasonable remedy.
A technical issue does not automatically create a refund entitlement.
26. Cancellation by Expenu
Expenu may suspend or terminate a subscription where permitted under the Terms & Conditions, including circumstances involving:
Non-payment
Fraud
Abuse
Security risks
Violation of applicable terms
Illegal activity
Other circumstances permitted by law
Any refund associated with termination will be determined according to the applicable circumstances and law.
27. Changes to This Policy
Expenu may update this Refund & Cancellation Policy from time to time.
Changes may be made to reflect:
Changes in subscription products
Changes in payment systems
Changes in refund procedures
New services
Regulatory requirements
Changes in applicable law
The latest version will be published on the Expenu website with an updated Last Updated date.
28. Consumer and Statutory Rights
Nothing in this Policy is intended to exclude, restrict, or override any consumer protection, refund, cancellation, or other statutory right that cannot legally be excluded or restricted.
Where applicable law provides a mandatory refund or cancellation right, that right will apply.
29. Contact Us
For cancellation, refund, payment, or billing questions:
9VN Communication Pvt Ltd
SCR 201, 3rd Floor, 150 Meters from Venus Inn Restaurant, Towards Mausima Flyover, Bapuji Nagar, Bhubaneswar, Odisha 751009, India
Email: [email protected]
Phone: +91 7894666662
Website: https://expenu.com
30. Important Legal Review
This policy is intended as a comprehensive product-policy draft. Before publishing it as a legally binding policy, it should be reviewed by an India-qualified lawyer, particularly for:
Consumer protection requirements
Subscription renewal requirements
GST and tax treatment
Refund and cancellation rights
Payment-provider requirements
Digital-service regulations
Applicable Indian and international customer requirements.